For Zone 7 we endeavour to deliver within 5-10 working days of your order being placed unless alternative delays are stated in the product description; and subject to goods being in stock.

For Zone 7 we endeavour to deliver within 7-21 working days of your order being placed unless alternative delays are stated in the product description; and subject to goods being in stock.

For Zone 8

For Zone 9 we endeavour to deliver within 7-21 working days of your order being placed unless alternative delays are stated in the product description; and subject to goods being in stock.

INTERNATIONAL CUSTOMS & DAMAGE COVER

Any charges for customs clearance MUST be paid by you the customer, we have no control whatsoever over these charges and do not know if they will be charged or not.
If you are ordering for delivery within BRAZIL, USA, CANADA OR RUSSIA, please be aware that Customs may destroy the package.
The Green Welly Stop cannot be held responsible and as a result no refund will be given.
If your order is returned to us by any customs or any authorities, then we will refund the value of the items - SHIPPING CANNOT BE REFUNDED.
If your order is returned to us damaged we will take images of the damaged parcel ready for your own insurers.
PLEASE NOTE - This is not just limited to the countries noted above, and information is still valid if customs or other regulatory body seizes the consignment.

The order you place maybe liable for local sales taxes and duties upon arrival in the destination country. ANY additional charges are entirely the responsibility of the addressee/recipient.
For further information - we recommend that you contact your local customs/government office for further information.
We will dispatch to your country at THE CUSTOMER'S RISK, and we cannot guarantee delivery.
It is the customers responsibility to ensure that any product that is purchased from us is insured against accidental damage / breakage during shipment.

Customs may impound/sieze or open for inspection and as a result will delay their delivery to you.

Please be aware that Customs may destroy the package. The Green Welly Stop cannot be held responsible and as a result no refund will be given.
If your order is returned to us by any customs or any authorities, then we will refund the value of the items - SHIPPING CANNOT BE REFUNDED.
If your order is returned to us damaged we will take images of the damaged parcel ready for your own insurers.
PLEASE NOTE - This information is not limited to the countries noted above, and information is still valid if customs or other regulatory body seizes the consignment.

Our whiskies are subject to VAT (Value added tax), within the EU this should not be an issue.
Any charges for customs clearance MUST be paid by you the customer, we have no control whatsoever over these charges and do not know if they will be charged or not.

UNDELIVERED ITEMS

On occasion we get items / orders returned to us.
Royal Mail/PARCELFORCE will often leave a card if you haven't been available, however we understand that in some cases this doesn't happen.
PLEASE check with us if you haven't received your order within 7 days (or check 'Your Account' area for tracking information).
If your item has been sent - PLEASE CHECK WITH YOUR LOCAL POST OFFICE / DEPOT.
If your item has been sent - PLEASE CHECK YOUR ACCOUNT - You can find your tracking number when clicking through to Parcelforce/Royal Mail website, please contact Parcelforce to search for your parcel: 0844 800 4466
If your item / order is returned to us - there will be a further delivery charge.
If you do not wish to pay this - then the cost of the original goods will be refunded - the original postage cost is not refundable in this case.